Customer Support

Skyrix Customer Support offers qualified assistance with all Skyrix products. All requests are handled fast, reliable, and solution-centered. The team has the technical expertise and experience to deliver professional consultation services and support in almost any situation.

Support Offers

Arrange with us for a service level that is up to your marks to ensure proper operation as well in an unpredictable situation.

We offer the following layered service levels:

  • Installation Support (free of charge)
    • within 30 days after time of purchase
    • contact by e-mail
    • direct assistance with the software installation
    • support for setting up Internet connection
    • software registration
  • Service Level Standard  (buy now for only EUR 360.- p.a.)
    • contact by e-mail, telephone and web
    • response within 6 hours
    • availability: Mondays to Fridays from 10:00 to 16:00 h MET DST (excl. national holidays)
    • 5 free support cases per year
    • constant information on the state of service requests
    • Support to all standard functions of the Instant OGo server (that means the functions of the web interface, without software of third offerers)
  • Service Level Professional  (buy now for only EUR 792.- p.a.)
    • contact by e-mail, telephone, web and ssh
    • response within 4 hours
    • availability: Mondays to Fridays from 09:00 to 17:00 h MET DST (excl. national holidays)
    • 10 free support cases per year
    • constant information on the state of service requests
    • Support to all functions of the Instant OGo server, including supported third party software
  • Service level Preferred  (buy now for only EUR 1260.- p.a.)
    • contact by e-mail, telephone, web and ssh
    • preferred treatment (next free support coworker)
    • response within 2 hours
    • availability: Mondays to Fridays from 08:00 to 20:00 h MET DST (excl. national holidays)
    • 10 free support cases per year
    • constant information on the state of service requests
    • includes remote installation service for customized packages
    • Support to all functions of the Instant OGo server, including supported third party software as well as assistance with the integration into existing environments

Support Contact

You can reach our support team according to the details of your support contract as follows:

If you arn't registered yet, order your service contract today in our Online Shop and get the first incident review for free!

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